We want you to love Akus. If you don't, we'll make it right — no awkward conversations, no hoops to jump through.
If you're not satisfied with Akus within the first 30 days of your first paid subscription, email us at support@akus.com.au with "Refund Request" in the subject line and we'll issue a full refund — no questions asked.
This applies to your first payment only. It does not apply to subsequent monthly renewals.
Akus offers a 7-day free trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be charged at all. No refund is needed — there's nothing to refund.
You can cancel your Akus subscription at any time from your account settings. When you cancel:
We may decline a refund in cases where we determine the service has been misused, including but not limited to generating spam, violating our Terms of Service, or creating multiple accounts to obtain multiple free trials.
Approved refunds are processed within 5–10 business days and will be returned to your original payment method.
Nothing in this policy limits your rights under the Australian Consumer Law. If our service has a major failure, you are entitled to a refund under the ACL regardless of this policy.
Email support@akus.com.au with:
We'll respond within 1 business day.